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FAQ's


There are several ways to plan and book a move with ProMovers:
To begin, you can use our online Ballpark Quote tool and get a basic idea of what your move might cost.
If you’re interested in scheduling an in-home estimate, fill out our online In-Home Estimate form and an agent will contact you to schedule a visit.
You can also reach our customer care center directly by calling (+251) 929909090 to speak with one of our representatives. A local agent will then follow up with you to schedule your in-home estimate.

If you decide to move with ProMovers, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.
You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, cleaning services, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep his/her phone number handy throughout the entire move process.
Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates. Keep in mind that your estimate may change depending on the dates you selected.

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